Last Updated: January 1, 2023

Welcome to Needs Mart! These Terms and Conditions ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

1. General Terms

Needs Mart ("we," "us," or "our") operates as a grocery and e-commerce business based in Moradabad, India. By accessing our website or using our services, you agree to comply with these Terms and all applicable laws and regulations.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding contract
• Reside in a location where we offer our services

3. Account Registration

To access certain features, you may need to register an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Be responsible for all activities that occur under your account

4. Products and Pricing

We strive to display accurate product information, including descriptions, images, and prices. However, we cannot guarantee that all information is completely accurate.

• Prices are subject to change without notice
• We reserve the right to modify or discontinue products at any time
• All prices are in Indian Rupees (₹) and inclusive of applicable taxes

5. Orders and Payment

By placing an order, you agree to pay the full amount including all applicable taxes and delivery charges.

• We accept various payment methods including credit/debit cards, UPI, and cash on delivery
• Payment must be completed before order processing begins (except for cash on delivery)
• We reserve the right to refuse or cancel any order for any reason

6. Delivery

We aim to deliver your order within the promised timeframe, but delivery times are estimates only.

• Delivery areas are limited to Moradabad and surrounding areas
• Delivery charges may apply based on order value and location
• You must be available to receive the delivery at the provided address
• Risk of loss passes to you upon delivery

7. Returns and Refunds

We accept returns and provide refunds in accordance with Indian consumer protection laws:

• Damaged or defective products may be returned within 2 days of delivery
• Perishable goods are generally not returnable unless defective
• Refunds will be processed using the original payment method
• To initiate a return, contact our customer service

8. User Conduct

You agree not to:

• Use our services for any illegal purpose
• Violate any laws in your jurisdiction
• Infringe upon our intellectual property rights
• Harass, abuse, or harm others
• Interfere with or disrupt our services
• Attempt to gain unauthorized access to our systems

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by Indian and international copyright laws.

10. Limitation of Liability

To the maximum extent permitted by law, Needs Mart shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Moradabad, Uttar Pradesh.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of changes by updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the modified Terms.

13. Contact Us

If you have questions about these Terms, please contact us at:

Needs Mart
G-01, HDFC Bank Building, TDI Road
Moradabad, Uttar Pradesh - 244001
India
Email: info@needsmart.com
Phone: +91-9004632225